How to Set Up Vodafone Voicemail

This guide is for users on Vodafone Plans only.


How to Manage Voicemail Diversions with Short Dialling Codes

Activate Voicemail – Call 1211

Calls are diverted to voicemail when:

  • Your phone is engaged or you reject the call.
  • Your phone is switched off or out of range.
  • Your phone isn’t answered for 15 seconds.

Deactivate Voicemail – Call 1210

Stops calls being diverted to voicemail when your phone isn’t answered, is unreachable or engaged. This enables diverts to Call Catcher.

Activate All Incoming Calls Diversion – Call 1212

Diverts all calls to voicemail. Your phone won’t ring. If a message is left, you’ll receive an SMS to let you know.

Deactivate All Incoming Calls Diversion – Call 1213

Cancels all calls being diverted to voicemail. To switch voicemail back on, dial 1211.


How to Record New Voicemail Greetings

You can record new greetings by calling 121, standard call rates apply. After playing any new and saved messages in your mailbox, you’ll go through to the main menu. To record your greetings:

1. Press ‘2’ to manage your greetings.

2. Select the greeting:

    • Press ‘1’ to record your personal greeting for all calls.
    • Press ‘2’ to record your busy greeting for when you’re on another call or reject an incoming call.
    • Press ‘3’ to record your extended absence greeting if you’re going to be unavailable for a long period. Please note, if your extended absence greeting is active, it will override any other greetings and callers won’t be able to leave a message.
    • Press ‘4’ to record your name for your standard greeting.

3. Press ‘#’ to finish recording.

4. Select one of the following:

    • Press ‘1’ to replay your greeting.
    • Press ‘2’ to save your greeting.
    • Press ‘3’ to re-record your greeting.
    • Press ‘4’ to erase your recorded greeting.

5. Hang up, or press ‘*’ to return to the main menu.


How to Change Your Voicemail Security Code

You’ll be required to enter your security code if you’re calling from another phone to check your voicemail.

You can change your voicemail security code by calling 121. After playing any new and saved messages in your mailbox, you’ll go through to the main menu. To change your security code:

  • Press ‘3’ for personal preferences.
  • Press ‘3’ for log in options.
  • Press ‘1’ to change your security code.
  • Enter your new security code.
  • Press ‘1’ to save, or press ‘2’ to re-enter.
  • Hang up, or press ‘*’ to return to the main menu.

Your new security code:

  • Must be 4-10 digits long.
  • Can’t be a repeated number (eg. 0000).
  • Can’t be consecutive numbers (eg. 1234).

If you can’t remember your security code, call Vodafone on 1555.


How to Set Up Visual Voicemail on iPhone

Visual Voicemail allows you to manage your voicemail mailbox directly from your iPhone.

To activate Visual Voicemail, dial 1217 from your iPhone and a recorded message will confirm it has been switched on.

When a message is left in your voicemail mailbox, you’ll see a notification against the ‘Phone’ widget on your iPhone.

To record a new greeting, tap ‘Greeting’ in the top left of the Visual Voicemail menu.


How to Manage Your Voicemail Security Settings

You’re only required to enter your voicemail security code when calling 0414 121 121 from another phone.

You can add security code authorisation for calling 121 through the main menu of your voicemail. To manage your security settings:

Hang up, or press ‘*’ to return to the main menu.

Press ‘3’ for personal preferences.

Press ‘3’ for login options.

Press ‘2’ for security code options.

Press ‘1’ to change your security code access.


How to Manage Your Voicemail Time Zone

You can manage your voicemail time zone settings by calling 121. To manage your time zone settings:

1. Press ‘3’ for personal preferences.

2. Press ‘4’ for time zone location settings.

3. Press ‘2’ to change your current time zone settings.

4. Choose from one of the following:

  • Press ‘1’ for NSW
  • Press ‘2’ for VIC
  • Press ‘3’ for QLD
  • Press ‘4’ for WA
  • Press ‘5’ for SA
  • Press ‘6’ for ACT
  • Press ‘7’ for NT
  • Press ‘8’ for TAS

5. Hang up, or press ‘*’ to return to the main menu.


If you are a Trinsic customer, please contact our customer support team on 01489 850000 or support@trinsic.co.uk for further assistance.

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