Complaints Policy

Trinsic Limited is committed to providing our customers with the best possible experience. We understand that sometimes things go wrong, and when they do, we want to make it as easy as possible for you to let us know so that we can fix them.

How to Make a Complaint

If you have a complaint, please contact us at or by phone at 01489 850000. Written complaints may be sent to Trinsic Limited at Forum 3 Parkway, Solent Business Park, Whiteley, PO15 7FH. Please include the following information in your complaint:

  • Your name and contact information
  • A description of the problem you are experiencing
  • Any steps you have already taken to try to resolve the problem

How We Will Handle Your Complaint

We will acknowledge your complaint within two working days. We will then investigate the problem and try to resolve it as quickly as possible. If we are unable to resolve the problem immediately, we will keep you updated on our progress.

What Happens if I Am Not Satisfied with the Outcome of My Complaint

If you are not satisfied with the outcome of your complaint, you can request to escalate your complaint to a manager. The manager will review your complaint and make a final decision.


All complaint information will be handled sensitively and confidentially. We will only share your information with those who need to know in order to resolve your complaint.

Learning from Complaints

We review complaints regularly to identify any trends that may indicate we need to take further action. We appreciate your feedback and we use it to make our services better for our customers.