The primary responsibility of the Customer & Sales Support Administrator is to provide excellent first-class service to customers. To work collaboratively with the sales team in bringing onboard new customers and developing relationships with existing customers, handling any inquiries and resolving issues promptly. To support the sales team in the preparation of reports and documentation for customer reviews.
Key Responsibilities
- Provide an excellent service to customers via telephone, email and live chat
- Develop working relationships with customers, handling any inquiries and resolving issues promptly
- Update and maintain the CRM system with accurate information
- Accurate processing and fulfilment of customer orders
- Liaise with the sales team, supply partners and customers to coordinate the supply and delivery of products, support and services in a timely and accurate manner
- Preparation of reports and documentation for customer meetings and follow up on action points
- All round general administration when required
The above are the primary responsibilities of the position but is not an exhaustive list of duties
What will you need?
Qualifications
- Minimum education at GCSE level
- NVQ Level 2 or Apprenticeship in Business Administration or Customer Service
Experience
- 1 year’s experience as a Customer & Sales Support Assistant
- 1 year’s experience in administration
Skills
- Intermediate level in MS Office applications, including Word and Excel
- Excellent attention to detail
- Highly organised
- Working knowledge of CRM applications is an advantage Strong work ethic
- Autonomous to fulfil tasks
- Team player with the ability to work effectively under pressure
- Excellent communication skills, both verbal and written.
If you would be a good fit for this position, please apply now or email Recruitment@trinsic.co.uk with your CV and Covering Letter.