Customer Experience Administrator

  • Full Time
  • Fareham, Hampshire
  • £24,000 – £26,000 GBP / Year
  • Salary £24,000 – £26,000
  • Closing Date 10-05-2024

About Trinsic

Trinsic delivers innovative solutions that provide customers with the communications, connectivity, and security they need, wherever they are.

We work closely with our world-class strategic partners to deliver telecoms solutions to enterprise and public sector organisations across the UK, and globally. We are a customer-centric organisation and provide our customers bespoke solutions that combine exceptional price, service, and technology. As an ethical company, we hold ourselves to the highest standards of quality, compliance, and sustainable business practices.

About the Role

Are you passionate about providing excellent customer service and exceeding customer expectations? Do you thrive in a collaborative environment and enjoy tackling challenges head-on?

At Trinsic, you’ll play a pivotal role in shaping the experiences of our demanding and diverse range of enterprise customers. You will work closely with our Customer Experience and Sales Teams, as well as world-class networks and leading technology vendors to provide robust and secure services to our customers.

Your day-to-day responsibilities will include:

Building Relationships: Foster positive customer experiences and manage enquiries via phone, email, live chat, and Microsoft Teams.

Maintaining Accuracy and Efficiency: Ensure accurate and up-to-date customer information within the CRM system.

Managing Customer Orders: Process and fulfil customer orders accurately and efficiently.

Collaboration and Coordination: Collaborate with Trinsic’s sales team, supply partners, and customers to coordinate product supply, delivery, and support.

Reporting and Follow-Through: Prepare comprehensive reports and documentation for customer meetings and diligently follow up on action points.

Customer Retention: Monitor contract renewal deadlines and proactively reach out to customers to ensure successful renewals.

What are we looking for?

We are looking for a motivated and organised individual with a passion for delivering excellent customer experience to join our growing team.

To succeed in this role, you will be:

  • Confident using Microsoft Office applications, including Word and Excel.

  • Organised and able to prioritise effectively, manage your time efficiently, and maintain a streamlined workflow.

  • Familiar with CRM applications or willing to learn them.

  • Motivated to consistently deliver results and exceed expectations.

  • Self-directed, taking ownership of tasks, managing your workload independently, and seeing projects through to completion.

  • A collaborative team player, able to thrive under pressure while maintaining a positive and productive attitude.

  • Equipped with exceptional communication skills, both written and verbal, to convey information and ideas clearly.

Experience in the telecoms sector would be an advantage, but full training and development opportunities will be provided.

What’s in it for you?

Alongside your base salary, you will receive excellent benefits including:

  • Increasing Annual Leave up to 25 days, plus bank holidays
  • Life Assurance Policy
  • Employee Assistance Program
  • Training and Development Opportunities
  • Free Onsite Parking

Ready to shape the future of communications?

We’d love to hear from! Apply now or email with your CV.

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