Customer & Sales Support Administrator

Place of work: Fareham, Hampshire

Salary: £18,000 - £20,000 per annum

Date added: 15th October 2021

Closing date: 30th November 2021

Apply via LinkedIn or recruitment@trinsic.co.uk

About us:

We are the UK’s leader and innovator in Global IoT solutions and connectivity and we were proudly named the IoT Partner of the Year’ 2020 by Vodafone Business. We have built-out an unrivalled offer enabling us to service the demands for expert innovative partnering, capable of delivering mobile and fixed line communications to complex IoT solutions.

Summary

The primary responsibility of the Customer & Sales Support Administrator is to provide an excellent first-class service to customers. To work collaboratively with the sales team in bringing on board new customers and to develop relationships with existing customers, handling any inquiries and resolving issues promptly. To support the sales team in the preparation of reports and documentation for customer reviews.

Responsibilities

• Provide an excellent service to customers via all channels, which include. telephone, email and live chat.
• Building and managing working relationships with customers.
• Being the key intermediary between the customer, mobile networks and our suppliers.
• Commercial awareness – look to upsell, cross sell and offer alternatives.
• Taking ownership of inquires or issues and seeing them through to their natural conclusion.
• Update and maintain the CRM system with accurate information.
• Accurate processing and fulfilment of customers’ orders.
• Liaise with the sales team, supply partners and customers to coordinate the supply and delivery of products, support and services in a timely and accurate manner.
• Preparation of reports and documentation for customer meetings and follow up on action points.
• All round general administration when required.

Direct Reports / Key Relationships

This role has no direct reports. The key relationships for this role are with the sales and support team, existing and new clients, networks & suppliers.

The Successful Candidate

• Will have a proven track record in a customer service or call center environment.
• Commercially aware and results driven.
• Excellent written and verbal communication.
• Professional, friendly, positive and effective approach to customers and colleagues.
• Ability to understand and comply with documented processes and procedures.
• Excellent attention to detail.
• A natural problem solver.

Qualifications and Skills

• Minimum education of GCSE or higher.
• Highly proficient in MS office, in particular work, excel, teams and O365.
• At least 1 years' experience in a customer service or call center setting.
• Experience in working within a sales environment would be a great advantage.

Location

• Our Head Office is based in Fareham, Hampshire.
• Flexible working will be considered.

Benefits

• Opportunity to earn commission.
• 20 days annual leave increasing to 25 days, plus bank holidays.
• Opportunity for career progression and development.
• Access to free parking.
• Pension Scheme.
• Access to discounted fitness and wellbeing activities available via the Solent Business Park Forum.

Further information

Contract length: 12 months fixed term for Maternity cover, Job Types: Full-time